Fees

My normal hourly rate is £395 plus VAT and I record the time I spend on your matter in units of six minutes. It is always difficult to estimate the amount of time that will likely be incurred on any matter and so we would discuss this at the outset and if necessary at regular intervals.

When advising on settlement agreements for individuals, I tend to charge a fixed fee which typically ranges from £500 plus VAT if the matter is straightforward to £5,000 plus VAT for more complex matters. I normally try to match the fixed fee to the Company’s contribution provided that the contribution is a minimum of £500 plus VAT or £750 plus VAT if the agreement require re-signing at a later date.

My firm does very little litigation (usually because it is my clients’ interests to seek a settlement instead, whether the client is an employee or employer).

Complaints Procedure

I aim to give you the best possible service. However, if at any point you become unhappy or concerned about the service I have provided then please inform me immediately, so that I can do my best to resolve the problem. Making a complaint will not affect how I handle your case.

The Solicitors Regulation Authority can also help you if you are concerned about my behaviour (for example, if you feel that I have treated, or am treating you, unfairly because of your age, a disability or some other reason.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if I cannot resolve your complaint?

The Legal Ombudsman can help you if I am unable to resolve your complaint myself. They will look at your complaint independently and, again, it will not affect how I handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint; and
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them directly. Their details are:

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ